Northeast Frontier Railway (NFR) has taken significant steps to streamline operations and boost revenue in its parcel segment by introducing digital payment options across its parcel offices. This initiative aims to provide greater convenience to parcel transporters and promote ease of doing business.
As of 4th December 2024, 46.5% of payments in NFR’s parcel segment have been processed digitally. The railway is implementing digital payment modes in a phased manner, intending to equip all its parcel offices with these facilities.
In compliance with directives from the Railway Board, NFR introduced Point of Sale (PoS) payment options at New Jalpaiguri parcel office under the Katihar division on 6th November 2024. QR code payment systems were subsequently launched at the New Jalpaiguri and Guwahati parcel offices on 16th November 2024. Since these implementations, NFR’s divisions have reported a notable increase in parcel traffic booked through digital gateways.
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As of early December, Rangiya division recorded 85.6% of payments through digital modes, Katihar division achieved 83.6%, and Alipurduar division reported 63.9%. Customers can now make payments using cards, internet banking, and QR codes via PoS and other digital platforms, enabling cashless transactions during parcel bookings.
Rail transportation continues to offer a cost-effective, faster, and environmentally friendly alternative to road transport for goods. NFR anticipates that these digital initiatives, coupled with existing schemes, will further benefit businesses and aggregators, encouraging greater use of parcel trains and vans for commodity transportation.
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