Guwahati: Every government office in Assam will be converted into a digital `E-office’ to alleviate the hardship faced by citizens while visiting government offices.
“We will try to make every official record digital so that we can get rid of huge piles of physical files in various government departments. It will be our effort to turn every department into an e-office,” Sarma said while interacting with the state government officials on `Project Sadbhawana’ to make governance people-friendly by migrating to e-governance.
Sarma said that after the completion of Project Sadbhawana, the state government would introduce an e-file system in the State Secretariat.
“We plan to kick off the project tentatively by November 10. People can share details like their file numbers/subject/department at the Assam government portals. The project will alleviate the hardships of citizens as they do not have to visit government offices,” he said.
The chief minister said that M/S KPMG has undertaken a study to understand why the citizens come to the Secretariat.
At present, 300-700 people visit the Secretariat on a given day. This number is a conservative figure due to the Covid-19 pandemic, and the actual number is likely to be substantially higher.
The chief minister also said feedback from these visitors revealed that the top few reasons for the visits are a follow-up on the older bills, follow-up on the older files, communication of pension provincialisation, employment and service matter, etc.
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