A timely medical intervention by Indian Railways staff helped a woman passenger travelling on the Vivek Express on the Guwahati–Bhubaneswar route after she experienced a medical emergency earlier this month.
According to railway officials, the incident occurred on February 2 at around 10.30 am when 65-year-old Anuradha Thite developed severe abdominal pain while travelling with three companions. As the discomfort continued, assistance was sought from the on-duty travelling ticket examiner, Dulal Dey.
Railway officials said the ticket examiner recorded the passenger’s PNR and seat details on a digital device and initiated a request through the Railways’ integrated medical response system. To facilitate communication, he coordinated a phone consultation with a doctor, conveying details of the passenger’s condition.
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At the train’s next scheduled halt at New Jalpaiguri station, a railway-appointed medical practitioner, Sourav Tiwari, was present on the platform. The doctor boarded the train, examined the passenger and administered medication. Additional doses were also provided for continued care during the journey.
Officials said the passenger’s condition improved following the intervention, and she had recovered by the next morning.
The Railways stated that the incident reflects the functioning of its digital infrastructure and emergency response mechanisms aimed at providing medical assistance to passengers during travel. It reiterated its focus on safety measures and the use of technology to support passenger welfare across its network.
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